Policy

Free Express Post

Your order will generally be dispatched to you at no charge by Australia Post Express.  Purchases less than $49, or items you send back to us for exchange, however, may be sent to you by ordinary mail.

Free express post applies to Australia only. We may send items overseas by post. However, you will need to pay for the postage. Please email us at service@footbiotec.com if you have such a request. We will give you a quote on the postage. Upon receipt of payment for both product and the postage we will dispatch the items to you.

*Australia Post promises next working day deliveries for express post Australia wide. However, in the event of outbreaks of Covid-19 deliveries could be delayed.

Free Exchanges

Shop in total confidence with our Foot Bio-Tec peace-of-mind Free Exchange Policy.

Although we strongly recommend you check our detailed online sizing chart prior to completing your order, in the event the size you select is not right for you, you may send it back to us within 14 days of purchase for a free exchange.  When returning product to us, please include a note with your name, phone number, original order details & which particular pair and which particular size or color you would like us to send you in exchange.

Quality Guaranteed

We at Foot Bio-Tec take our Quality Control very seriously.  However, in the extremely rare event & within one (1) year of your date of purchase, should you experience any product manufacturing faulty (beyond what would be considered ‘fair wear & tear’), such as stitching coming loose, adhesives failing, toe-post dislodging, or buckles or Velcro failing, we will send you a replacement pair at no charge.  To do this, you won’t even have to send us a copy of your original receipt.  Just send us some images of the faulty shoes to service@footbiotec.com, & we’ll then be in contact with you to arrange your free replacement.